Contact center experts expect increased customer interactions between brands and their customers in 2019 and beyond. Why? How can you prepare for the opportunity to delight?
Category: Contact and Call Center
Articles about contact and call center solutions, customer experience, customer service, security, strategy, trends, and more. Explore contact and call center technologies with Mindsight.
How To Calculate Contact Center ROI For Technology InvestmentsRead
Learning to calculate contact center ROI for business technology investments is vital to building support and improved performance across the contact center. Learn what factors matter.
Top Contact Center Stories Of 2018: A Mindsight Blog ReviewRead
A lot has happened in the contact center this past year. Whether it’s agent retention, emerging technologies, or call center etiquette, read our top contact center stories of 2018.
TCPA Compliance: Outbound Calling And Contact Center TechnologyRead
TCPA Compliance drives the marketing strategy for any contact center making third-party generated outbound calls. Multiple FCC prosecutions put many contact centers at risk. Are you?
Create A Mobile Strategy For 2019: Contact Center InnovationsRead
The dawn of the new year is upon us, and your mobile strategy for 2019 needs an update. Find out how – and why – businesses are getting started on implementing mobile touchpoints and how you can keep up.
6 Ways AI Impacts The Contact Center: Futures ReportRead
AI impacts the contact center of today – and tomorrow. Here are 6 ways leaders can expect AI to change the way their business interacts with customers.
Workforce Optimization Tools Support The Contact CenterRead
Workforce optimization tools are changing the way contact center supervisors manage and measure the contact center. Find out the benefits, features, and options.
Channel-less Contact Center: The Spectrum ExpandsRead
Customer service-minded folks have probably already heard about a channel-less contact center. But what is it and what does it mean for your channel-centric strategy?
The Secret To Customer Satisfaction And The Moment Of TruthRead
What is the secret brine to customer satisfaction, and how does the moment of truth fit in? Align your technology to your goals and find out.
The Green Contact Center: Cut Carbon Emissions. Use Flex Work.Read
Cut carbon emissions and improve employee satisfaction by employing work from home models in your green contact center.