Cisco Spark can serve as a full PBX voice system for your organization—a perfect solution for the SMB. Learn how to replace your PBX with Cisco Spark.
Category: Contact and Call Center
Articles about contact and call center solutions, customer experience, customer service, security, strategy, trends, and more. Explore contact and call center technologies with Mindsight.
Making Pinterest Useful to Your CustomersRead
August 25, 2016 Social media sites come in all shapes and sizes. Many of them are modeled around the same features and concepts we see in Facebook and Google+. However, outside the top three sites is a plethora of alternative social media platforms. From Foursquare to Instagram, the social media ecosystem is as diverse […]
Email Is Dead. Long Live Cisco WebEx TeamsRead
Thanks to modern day innovations, email could be seeing its last days. Cisco Spark can serve as an alternative solution, if not replace email altogether.
Making Twitter Useful to Your CustomersRead
Learn how Twitter can be used as an effective customer service tool.
Making LinkedIn Useful to Your CustomersRead
LinkedIn is a unique social platform. Understanding the what and why of LinkedIn will help you learn how best to use it.
Making Facebook Useful to Your CustomersRead
August 4, 2016 Facebook is the reigning king of social media. With 1.65 Billion active users around the world, there is no larger single market to promote your company. Your customers are there on Facebook waiting to hear from you. All you have to do is find them and give them an avenue to […]
7 Factors Impacting Your Customer ExperienceRead
Customer experience is a holistic summary of how customers feel about your brand after interactions. Learn 7 factors impacting your customer experience.
How IT Works: Cisco Finesse Agent Desktop and UCCXRead
The greatest tool at the contact center’s disposal is the Finesse agent desktop. Learn how Finesse can streamline communications in your contact/call center
Your Worst Customer Service Nightmare (and How to Fix It)Read
June 9, 2016 Every contact/call center agent has at least one or two stories about an irate customer. It is both the worst nightmare and an inevitability of every contact/call center. While your organization may sincerely try their best to deliver an impeccable customer experience, there still will come a day where a customer […]
What Life Would Be Like Without CUCMRead
Cisco Unified Communications Manager (CUCM) is the center of the collaboration universe in your environment, but what would it look like without it?