Hustle for Health is a 5K run/walk to benefit the Kenneth Young Center and raise awareness of mental health issues.
The Best Contact/Call Center Consultants Will…Read
When searching for the best contact center consultant, make sure they have this characteristic.
VMware Acquires Wavefront to Expand Cross Cloud Application ManagementRead
VMware has purchased Wavefront for an undisclosed amount. The acquisition will help VMware achieve their cross cloud management ambitions.
How Cloud Security Tools Balance Risk, Cost, and AgilityRead
Cloud security tools strike a much more favorable balance between risk, cost, and agility compared to legacy solutions.
The Alert Logic Log Manager PrimerRead
Alert Logic Log Manager is part of a suite of Security as a Service solutions that can bolster your security strategy.
Agent Onboarding Best Practices: Day 1Read
To make the most of an agent’s first day on the job, follow these onboarding best practices for the contact/call center.
Stop Ransomware with Effective BackupsRead
It can be nearly impossible to stop ransomware attacks unless you have a reliable and effective data backup strategy.
How to Respond to a Student Data BreachRead
A student data breach is a serious situation. Here are two strategies to respond to two scenarios.
EPIC Launches Its App OrchardRead
The long-awaited EPIC App Orchard is finally here. Learn how this marketplace will help EPIC increase their EHR’s functionality.
The Transparency Strategy with Workforce ManagementRead
Transparency keeps everyone on the same page in the contact/call center. Learn how with workforce management.