Join Mindsight CTO, Jason Wankovsky and other industry experts for CAMP IT: Nov. 14 to learn strategies for disaster recovery and business continuity.
The Green Contact Center: Cut Carbon Emissions. Use Flex Work.Read
Cut carbon emissions and improve employee satisfaction by employing work from home models in your green contact center.
Meet Mindsight’s CTO and VP of Consulting Services, Jason WankovskyRead
Mindsight’s CTO and VP of Consulting Services, Jason Wankovsky, lays out his views on leadership and how technology impacts our clients.
The FinTech Revolution: Digital Wallet And Ecommerce TrendsRead
Your digital wallet is getting a makeover: what are the ecommerce trends anticipated in 2018 and beyond? Follow for the scoop on the FinTech revolution.
7 Tech Horror Stories Guaranteed To Haunt Your DreamsRead
The season of tech horror stories approaches, and we’ve found the most frightening, the most immersive, and the most … filled with flames?
Call Reduction Strategies: Use Omnichannel For The Customer JourneyRead
You can have too many calls. Call reduction strategies help you divert your call center traffic to other channels and use your contact center resources more effectively.
Mindsight Is Sponsoring GMIS Conference: Nov. 4-7, 2018Read
Mindsight is sponsoring GMIS and the upcoming GIANTS conference in early November. Find out what’s included and why we’re GMIS members.
Top 10 Contact Center Scheduling Tips: Love Your ScheduleRead
Use our top contact center scheduling tips to create a schedule most everyone loves and improve your contact center performance.
How To Choose A Managed Services ProviderRead
Choose a managed services provider that has the certifications to show they mean business, like the SSAE18 and industry compliance knowledge.
Create A Call Center Flexible Work Model To Reduce AttritionRead
5 steps to create and implement a call center flexible work model that reduces agent attrition across the contact center.