Chatbots in the call center are more relevant than ever for customers seeking frictionless experiences. Find out how chatbots fit into the customer journey.
Category: Technology
Articles about new and emerging technologies. Explore technology with Mindsight.
3 Ways Cloud Analytics Improve Business Intelligence: A Cloud ReportRead
Business intelligence means making smart, data-driven decision. Find out how cloud analytics improve BI for businesses of every size.
Top 5 IT Leadership Trends In 2019: A CIO ReportRead
Today, organizations around the world rely on the CIO to design and implement technology strategy that leads the business to success. This individual is a leader, directing strategy, delivering everything from data availability to security, and ensuring the organization successfully employs technology resources.
Cisco Buys Acacia: A $2.6 Billion Investment In Optical Coherent TechRead
Cisco buys Acacia in yet another optics-based acquisition, showcasing Cisco’s commitment to optical coherent technology.
Cybersecurity Vs Regulation: Understanding Dueling Compliance FrameworksRead
How do cybersecurity vs regulatory compliance frameworks overlap and interact to protect businesses, consumers, and data?
WFM vs WFO: What’s The Difference? A Contact Center ReportRead
What’s the difference between WFM vs WFO? Workforce management is a subset of workforce optimization, both leading to an improved customer experience.
Patterns Tell Stories: Event Correlation In Network SecurityRead
Event correlation is a technique that for analyzing a large set of event points and identifying relationships or patterns that signal a security threat.
Securing Your ICS Environment: Cybersecurity Protection In ManufacturingRead
Securing your ICS environment is vital to ensuring improved efficiencies in production, handling, and distribution. NIST’s new guide offers a framework for implementation.
A History Of Cyber Attacks [Infographic]Read
The history of cyber attacks is rife with lessons to learn. Review a brief history and learn from the mistakes of others.
4 Steps To Cloud Cost OptimizationRead
Cloud cost optimization is one way IT manages a lean budget while still providing key resource allocation to the business.