Attracting and retaining top talent in the contact center is no easy feat. Find out how to attract top contact center talent and keep it.
Category: Contact and Call Center
Articles about contact and call center solutions, customer experience, customer service, security, strategy, trends, and more. Explore contact and call center technologies with Mindsight.
Contact Center PCI DSS Compliance Checklist: Annual ReviewRead
Use the contact center PCI DSS compliance checklist to ensure your call center is prepared for the v3.2.1 PCI DSS annual review.
Gamification Increases Agent Retention: Call Center Fact Or Fiction?Read
Claims abound! For one, gamification increases agent retention. But is it true? We dive into the research and best practices.
Contact Center Technology Trends In 2018: Contact Center Pipeline Survey ResultsRead
Read the Mindsight analysis of the 2018 Contact Center Pipeline survey results. Features and functions, cost, IT talent, and technology reliability top the agenda.
Meet Mindsight’s Contact Center Solutions Architect, Kleid GjatajRead
Meet Mindsight Contact Center Solutions Architect, Kleid Gjataj. Find out what a Solutions Architect does, how engineers create contact center solutions, and why IoT is the future of the contact center.
Omnichannel Customer Experience: Definition And Overview Guide For The Contact CenterRead
Omnichannel customer experience definition: seamless multichannel integration focused on customer experience.
Hold The Phone: Pause Recordings Using UptivityRead
The next step in contact center compliance technology. Pause recordings using Uptivity, plus high-end encryption to ensure customer success.
Call Center Etiquette: Dos And Don’ts Of The Contact CenterRead
Learn the fundamentals for call center etiquette in this helpful infographic. Do: Smile while you talk. Don’t: Forget to record phone calls.
HIPAA Compliance And The Contact Center: Protecting PHIRead
How do HIPAA compliance and the contact center converge? Find out how to protect the PHI data of your patients.
Millennials In The Workplace: How To Capture And Keep Your Call Center’s Millennial WorkforceRead
Adapting for millennials in the workplace means adapting for a connected, convergent market. Learn the 4 steps to retaining millennials.