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Category: Contact and Call Center
Articles about contact and call center solutions, customer experience, customer service, security, strategy, trends, and more. Explore contact and call center technologies with Mindsight.
Start On The Right Foot: Best Practices For Hiring Contact Center AgentsRead
Hiring contact center agents is the first step in building a customer-centric, reliable, and positive call center. Reduce attrition by using these hiring strategies.
5 Ways Contact Center Platforms Increase EfficienciesRead
Many businesses today know that contact center platforms increase efficiencies across the organization. How exactly? Through optimization, analytics, and agility.
How To Successfully Coach Contact Center AgentsRead
Learning how to coach contact center agents to best meet the needs of customers has as much to do with them as it does with the technologies they rely on every day.
5 Ways The Cloud Improves The Customer Experience: Contact Center ReportRead
How does the cloud fit into the contact center? Here are five ways the cloud improves the customer experience.
Finesse 12.0: Cisco’s New Intuitive User Experience For The Contact CenterRead
The new Cisco Finesse 12.0 continues to offer contextually relevant information to contact center agents and managers while also improving on the user experience, leading to a more efficient, more effective workflow.
What’s New In Cisco UCCX V 12.0? Release UpdatesRead
It’s almost here. Find out what’s new in the upcoming release of Cisco UCCX V 12.0 – Finesse, UIC, and more.
Cisco Webex Contact Center: Exclusive Access To The Cloud-Based Contact CenterRead
Prepare for the Cisco Webex Contact Center, Cisco’s take on the cloud-based contact center. Mindsight is one of only a few Cisco partners granted exclusive early-access.
Screen Pops Improve The Customer Experience: Mindsight Presents At LSCRead
An expert engineer from Mindsight presents his take on how screen pops improve the customer experience at the annual LSC conference.
Your IVR Is Out Of Support. What’s Next For Your Contact Center?Read
When your IVR is out of support, do you upgrade or find a better solution? Two guesses what the experts suggest.