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Category: Contact and Call Center
Articles about contact and call center solutions, customer experience, customer service, security, strategy, trends, and more. Explore contact and call center technologies with Mindsight.
EHRConnect: Epic Integration Eases Healthcare Contact Center Experience: UpdatedRead
CRM systems are a necessity for many institutions. Unfortunately, most CRMs fall short in healthcare. Learn how EDCi’s EHRConnect bridges that gap.
Contact Center as a Service (CCaaS): A Contact Center ReportRead
The cloud contact center provides a number of advantages over the traditional model. Our expert discusses why you should consider the cloud for your CC.
End of Life Phones Get an Extension for 2020Read
After nearly two decades in service and one decade of being unserviceable, many of Cisco’s older phones are about to face the final curtain. Or are they?
The COO And The Customer Experience Collide: A Contact Center Report UPDATEDRead
It may seem odd to think of the COO role intersecting with the customer experience, yet that is exactly the vision CEOs are proposing.
Delivering An Exceptional Customer Experience During Covid-19Read
The magnitude of the coronavirus pandemic has overwhelmed contact centers. How can you continue to deliver on an exceptional customer experience during Covid-19?
4 Ways Artificial Intelligence Improves Healthcare Accessibility: A Contact Center ReportRead
Here are four ways artificial intelligence improves healthcare accessibility today. Find out how conversational AI and RPA give patient’s higher quality care.
What Is Ray Baum’s Act? Two New Federal Laws Impact Phone Systems: A Contact Center 2-Part ReportRead
In August of 2019, the Federal Communications Commission (FCC) passed two new federal laws – Kari’s Law and the Ray Baum’s Act. How do these changes impact your business?
What Is Kari’s Law? Two New Federal Laws Impact Phone Systems: A Contact Center 2-Part ReportRead
In 2013, Kari Dunn was killed by her estranged husband in a Texas hotel room. Her death sparked legislation – Kari’s Law – to make direct dial of 911 a Federal mandate.
U.S. Teens Get ‘D’ In Online Learning: The Future Of Secure Distance LearningRead
With the substandard performance of Zoom, school districts and IT teams are exploring alternative secure distance learning video conference platforms that put security at the forefront of development.