The omnichannel approach unifies the customer experience between contact centers. This infographic explores the strategies behind omnichannel.
Category: Contact and Call Center
Articles about contact and call center solutions, customer experience, customer service, security, strategy, trends, and more. Explore contact and call center technologies with Mindsight.
7 Advantages of a Cloud Contact CenterRead
The cloud contact center provides a number of advantages over the traditional model. We break down the differences here.
Mapping the Customer Journey in 3 WaysRead
There are multiple customer journey map types and each serve a different purpose in improving the customer experience. Learn more about each type here.
Annual Roadmap Sneak Peek: Customer Journeys from Every AngleRead
Mindsight’s Annual Roadmap Conference is almost here. Get a sneak peek at our session on customer journey mapping.
Case Study: Wallboards for the Contact CenterRead
Mindsight built and programmed a customized wallboard solution from scratch for one of our contact center clients. Read more about it in this case study.
Why Omnichannel MattersRead
The reason why omnichannel matters is simple, but it requires an understanding of the larger context of the Age of the Customer. Learn more about both in this blog.
5 Key Components of a Successful Omnichannel StrategyRead
Omnichannel strategy is key to contact center success in modern business. Here are the building blocks to implementing a successful omnichannel strategy.
Digging Deeper than Data in Your Customer Journey MapRead
Data is a starting point. In your customer journey map, you need to dig a little deeper to truly understand how your customers interact with your brand.
[Infographic] The Dos and Don’ts of Customer ServiceRead
The Dos and Don’ts of Customer Service is your go to infographic to explain crucial customer service principles for your contact center.
Enhance the Customer Experience with Meraki Next Gen RetailRead
Learn more about your customers using the advanced features available for retail solutions in Meraki products.