Mindsight explores how the financial sector is enhancing CX in 2023 through unifying services, AI engagement, omnichannel experiences, increased budgets, improved call centers, banking-as-a-service, compliance, humanized digitalization, data transparency, and strategic partnerships drive innovation.
Category: Technology
Articles about new and emerging technologies. Explore technology with Mindsight.
The Tech Talent Crunch: A Technology ReportRead
Despite recent tech layoffs, there is a significant shortage of IT talent and the demand for tech skills extends beyond most company’s capabilities. Mindsight discusses creating a need for retention strategies and consideration of outsourcing options.
Transforming IT Operations: The Power of AI and AIOps in Data Management, Cybersecurity, and NetworkingRead
Discover how AI is revolutionizing IT operations through automation and leveraging big data. Explore the growing AIOps market, expected to reach $3.4 billion by 2025, and its applications in data management, cybersecurity, and networking.
The Supply Chain And Technology: What’s New?Read
We first reported issues with the supply chain back in November 2021. Then came the war between Russia and Ukraine, which exacerbated things even further just as supply chain woes were starting to diminish. Is there relief in sight?
Tech Tools for Today’s Hybrid Workforce: A Collab ReportRead
Remote and hybrid work are becoming the norm at countless companies. There’s just one problem: not enough workers have the tech tools they need to succeed outside the office. Mindsight’s John Irey shares his insights on what is necessary for a successful shift to hybrid or full remote.
Multicloud Deployments Rise: 5 Benefits Of MulticloudRead
It may sound like hype, but 94% of enterprises are already operating multicloud environments. Multicloud is the use of multiple different public cloud providers, and it’s bringing big benefits to the business.
Leading Productive Remote WorkersRead
For better or worse, depending on your take, remote work is here to stay. Maybe not across the board, but certainly to a far greater degree than in pre-pandemic days.
Customer Obsession in the Post Covid WorldRead
Old and busted: “customer experience” (CX). The new hotness: “customer obsession”. Find out why top businesses are reorganizing around delivering top-notch emotional experiences for the customer.
Schools and Cyber Liability Insurance: A Cybersecurity ReportRead
Microsoft’s latest “global threat activity” report breaks down 30 days’ worth of cyberattacks by industry. And you may be surprised to learn which sector led the pack. Healthcare? Nope. It’s not finance or retail, either. The big winner (by which we mean big loser) is education.
Cyber Insurance: No Longer an Option — A Cybersecurity ReportRead
As global cybercrime grows more sophisticated and widespread, cyber insurance is growing more popular among organizations of all sizes. Here’s the catch: Many insurers won’t underwrite a policy if certain security measures aren’t already in place.