Finding a way for contact center agents to improve patient service delivery and reduce the time needed to give patients’ answers is essential to providing an excellent patient experience. Enter EDCi’s EHRConnect.
Category: Industry News
Articles about industry news within the technology space. Find information on some of the latest trends and topics for discussion. Explore industry news with Mindsight.
Top 5 IT Leadership Trends In 2019: A CIO ReportRead
Today, organizations around the world rely on the CIO to design and implement technology strategy that leads the business to success. This individual is a leader, directing strategy, delivering everything from data availability to security, and ensuring the organization successfully employs technology resources.
How IT Is Navigating Shift To SDN Infrastructure ManagementRead
A shift in network management looms, and SDN infrastructure management provides a potential proactive solution. Are IT professionals ready?
Why Cloud Is Changing Manufacturing And Distribution ProcessesRead
Manufacturers are in the midst of an industry-wide digital transformation. Technology is changing the way manufacturers and distributors facilitate innovation, improve processes, and drive productivity.
Cisco Buys Acacia: A $2.6 Billion Investment In Optical Coherent TechRead
Cisco buys Acacia in yet another optics-based acquisition, showcasing Cisco’s commitment to optical coherent technology.
Cybersecurity Vs Regulation: Understanding Dueling Compliance FrameworksRead
How do cybersecurity vs regulatory compliance frameworks overlap and interact to protect businesses, consumers, and data?
WFM vs WFO: What’s The Difference? A Contact Center ReportRead
What’s the difference between WFM vs WFO? Workforce management is a subset of workforce optimization, both leading to an improved customer experience.
Patterns Tell Stories: Event Correlation In Network SecurityRead
Event correlation is a technique that for analyzing a large set of event points and identifying relationships or patterns that signal a security threat.
Securing Your ICS Environment: Cybersecurity Protection In ManufacturingRead
Securing your ICS environment is vital to ensuring improved efficiencies in production, handling, and distribution. NIST’s new guide offers a framework for implementation.
A History Of Cyber Attacks [Infographic]Read
The history of cyber attacks is rife with lessons to learn. Review a brief history and learn from the mistakes of others.