You can have too many calls. Call reduction strategies help you divert your call center traffic to other channels and use your contact center resources more effectively.
Category: Contact and Call Center
Articles about contact and call center solutions, customer experience, customer service, security, strategy, trends, and more. Explore contact and call center technologies with Mindsight.
Top 10 Contact Center Scheduling Tips: Love Your ScheduleRead
Use our top contact center scheduling tips to create a schedule most everyone loves and improve your contact center performance.
Create A Call Center Flexible Work Model To Reduce AttritionRead
5 steps to create and implement a call center flexible work model that reduces agent attrition across the contact center.
PCI Compliant Hardware: Squarespace, Headsets, And MoreRead
PCI compliant hardware somehow falls under the radar for businesses attempting to meet PCI DSS compliance standards.
This Call May Be Monitored Or Recorded – Legal Or Not?Read
We’ve all heard the IVR announce “this call may be monitored or recorded”, but are businesses within their legal rights to do so?
Best Practices For Developing A Digital Customer ExperienceRead
When it comes to the best practices for developing a digital customer experience strategy, examples abound. But what’s the secret?
Emerging Technology In The Contact CenterRead
Emerging technology in the contact center is an enticing prospect, but how can companies integrate it strategically with the customer journey in mind?
PCI Compliance V3.2.1: What’s The Risk Of Non-Compliance?Read
PCI Compliance V3.2.1 went into effect in May 2018, yet many businesses are still non-compliant. What’s the risk?
Making The Business Case For The Cloud In The Contact CenterRead
Find out how to make the business case for the cloud in the contact center and solve every day challenges, from cost control to scalability.
Gen Z And The Contact Center: The Digital Wave Is HereRead
Find out how Gen Z and the contact center industry are shifting to make waves in collaboration, customer experience, and the digital wave.