Cisco Unified Contact Center Express (UCCX)
A Contact/Call Center in a Box
Cisco Unified Contact Center Express (UCCX) is a complete “Contact Center in a Box.” It delivers call routing, management, and administration features, and is designed for businesses ranging from very small to enterprise branch offices up to 400 agents. Easy to deploy and easy to use, UCCX has the security and capabilities you need. Its simple design reduces complexity, eases administration, and increases flexibility, so you can focus on what really matters—your customers. As a Cisco Gold Partner, our engineers are certified experts in the platform and can design, provision, deploy, and customize your solution to fit your needs.
Cisco UCCX: Three Models
Standard
The standard model is fully equipped with the features and capabilities to handle the needs of a modern contact/call center and create a memorable customer experience.
Enhanced
Expand your customer service options with UCCX Enhanced. This model gives you access to call recording, quality management, the Finesse Agent and Supervisor Desktop, and more.
Premium
At the premium level, every capability is unlocked. Your environment can wield everything that Cisco UCCX has to offer.
Mindsight and UCCX: Improving the Contact Center on All Fronts
Automatically Distribute Calls
Better manage incoming calls with conditional routing, call-in-queue, and expected-wait-time messages.
Multichannel Capabilities
UCCX includes several multi-channel capabilities to interact with customers however they like, such as voice, email, web chat, and social media.
Presence Tools
Contact/call center agents can tell which of their coworkers are available with just a glance. Then, they can forward calls or contact any available team member for assistance if necessary.
Increase Contact/Call Center Efficiency
Turn your contact/call center into a well-oiled machine with features such as workforce management, advanced quality management, and mobile supervisor. These features provide real insight for the management team with staffing recommendations, reports, and skill assessments.
Improve Contact/Call Center Performance
Between improved performance and workforce productivity, UCCX creates a more effective contact/call center on all fronts.
Easy to Deploy and Use
The UCCX system is an exceptionally easy-to-deploy, easy-to-use, all-in-one solution.
Mindsight Contact/Call Center Certifications
Cisco Unified Contact Center Enterprise Authorized Technology Provider (UCCE ATP)
Mindsight is equipped to sell and deploy the enterprise-level contact/call center platform from Cisco. Only a handful of technology partners in the Chicago area and 28 nationally have earned the necessary certification work with UCCE.
Cisco Master Collaboration Specialist
The Master Collaboration Specialist certification is given to technology partners who demonstrate a thorough understanding of Cisco collaboration technology. Whether Jabber, WebEx, Spark, or other tools, Mindsight has proven to be experts with these solutions.
Mindsight Supporting Services
Managed Services
Layer a managed services agreement on top of your UCCX deployment and put your environment in the hands of our experienced engineers. Our team can provide 24×7 alerts, maintenance, and more in a customizable contract.
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UCCX Deployment Options
On-Premise
Mindsight is ready to deploy UCCX in your data center. We’ll help provision resources, select necessary hardware, and launch your new contact/call center.
Hybrid
Mindsight can help with a UCCX hybrid cloud deployment.