PureCloud
A Cloud-Hosted Contact Center for the 21st Century

Genesys offers a new way to deploy your contact/call center platform. With PureCloud, you can deploy a complete, full-feature contact/call center without a penny spent on hardware in your data center. Instead, it’s all accessed from the cloud. This has the dual effect of streamlining the administration process on the IT end, and empowering the contact/call center management team to take greater control of their own operations.

PureCloud is the next generation cloud platform that provides the fastest time to deployment and a cost effective, scalable, omnichannel contact center and unified communications solution

Contact Mindsight to learn more or deploy PureCloud in your environment. Our trained engineers can help you navigate the challenges of designing your solutions.

Features of PureCloud

• Fully-Functioning Contact/Call Center Platform: There is nothing watered-down about PureCloud. It delivers the same suite of core features available in any other leading contact/call center platform. This includes omnichannel routing, speech-enabled IVR, reporting, call recording, outbound campaigns, and CRM integrations.

• Cloud Solution: Your entire deployment is cloud-based running on AWS. This means that remote agents will have a much easier time accessing the platform, and there’s no need to install, maintain, or refresh any hardware in your data center.

• Continuous Updates: There’s no need to devote IT hours toward application updates. PureCloud is always available with the most current version.

• Less IT Involvement: Because the application is cloud-hosted, many tasks that once required the assistance of the IT team can now be done by the contact/call center management team. Manage users, add new capabilities, and more directly from your management portal.