Genesys is a leader for omnichannel customer experience and contact center solutions, trusted by 10000+ companies in over 100 countries. Genesys, founded in 1990, is headquartered in Daly City, California.
As a cloud-hosted service, PureCloud offers modern enterprises a number of advantages. Companies do not need to purchase, support, or refresh any data center hardware on-premise. Instead, users simply access their PureCloud solution through their internet connections.
On the other end of the spectrum is PureConnect. PureConnect is a full-feature traditional contact/call center platform perfectly suited for a wide range of business sizes and complexities.
Products
PureCloud
PureCloud is the next generation cloud platform that provides the fastest time to deployment and a cost effective, scalable, multichannel contact center and unified communications solution.
PureConnect
PureConnect (powered by CIC and CaaS) is the all-in-one contact center solution that enables you to interact with your customers over phone, chat, text, or tweets all within a single application while offering customization and integration.
PureEngage
PureEngage (powered by Genesys Enterprise Edition) delivers the only truly omnichannel customer experience to meet even the most complex transformational use cases. Create your ideal customer journey with PureEngage.
Certifications
- PureCloud Elite Partner
- CIC Elite Partner
Mindsight Blog
Read the latest and most relevant technology news through the Mindsight blog. Our most recent contact / call center articles are below.
October 1, 2024 What’s the state of Unified Communications as a Service (UCaaS) in 2024? In a nutshell, it’s more robust than ever. Hastened in no small part by a three-year pandemic and a related explosion of remote work, companies are increasingly migrating their…
Read MoreDecember 15, 2023 Some good news for businesses and organizations that use Cisco CallManager, the company’s on-prem calling solution: The sky isn’t falling. Yet. But it will fall in another year or two, so start planning now. Version 12.5 is widely installed and still…
Read MoreNovember 18, 2021 Ensuring your agents’ time on the clock is time well-spent starts with forecasting, scheduling, quality management and individualized training. Agents may sit near the bottom of a contact center’s organizational chart, but they’re the public face of your organization, front-and-center. From…
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