Case Studies

Learn How Mindsight is Helping Clients Reduce Risk and Grow

School District Case Study

Proviso High School District 209

Tech-Driven Education and Security

 

“Mindsight isn’t just a vendor—they’re a partner. Their ability to integrate with our team and provide expert guidance has been a game-changer… Technology should always be in the background, not at the forefront. Teachers and students shouldn’t have to jump through hoops. Everything should just work seamlessly so they can focus on education.”

Michael Swanson, Director of Technology

Higher Education Institution
Case Study

Leading Global Education Provider Improves Student Learning Experience

Before Mindsight

  • Online access was a challenge for students and staff who were located across 50 campus facilities
  • Students could not access classes and resources online, often losing connectivity in the middle of lectures
  • Students were unable to use multiple devices within single locations 
  • Costs of legacy infrastructure continued to climb

Mindsight Solution

  • Mindsight recommended a pilot of Cisco’s cloud-based Meraki wireless solution 
  • The pilot proved successful; wireless access was deployed across all 50 campus locations within a compressed timeframe
  • Mindsight subsequently implemented a HCI, collaboration, and switching and routing solutions

Mindsight Impact

  • Student learning is greatly enriched; lectures and resources are now accessible when needed across multiple devices
  • The cloud-based wireless solution is easily managed by school staff and provides real-time data with intuitive dashboards and usage-based heatmaps
  • Client significantly reduced costs and improved operational efficiencies with Mindsight’s expertise 

 

“Mindsight’s depth and breadth of expertise is critical to our success. The Mindsight team understands the nuances of education institutions and continues to deliver solutions that help us meet our business objectives.”

Vice President of Technology
Higher Education Institution

Insurance Company
Case Study

Large Privately-Held Insurance Company Ensures Improved Customer Experience

Before Mindsight

  • Client’s voice verification process was managed by a third party 
  • Agent quality was inconsistent, leading to frustrated callers and dropped calls
  • Calls were recorded and delivered as MP3 files, increasing the insurers’ risk exposure
  • Increasing costs of the verification service 

Mindsight Solution

  • Mindsight developed and implemented a custom interactive voice response (IVR) system leveraging Twilio, a cloud communications platform
  • The solution was architected to meet requirements for DTMF, speech recognition, and call recording 

Mindsight Impact

  • ROI achieved within 3 months of implementing the voice verification solution
  • Fraud identified more rapidly and accurately, providing significant financial returns
  • The underwriting process is more efficient
  • Disputes addressed quickly with voice verification 
  • Customers experience a more fluid, frictionless journey when calling the insurer

 

“Our voice verification system is critical to our business as it helps us detect and identify fraud in real-time, enabling staff to act immediately. Mindsight has been a key partner in building out this solution.”

Vice President of Customer Experience
Large Insurance Company in Illinois

Food Manufacturer
Case Study

Global Food Manufacturer Safeguards Operations

Before Mindsight

  • A rise in malicious activities targeting manufacturing companies led IT to evaluate its ability to recover from a disaster
  • An outdated disaster recovery plan had not been tested regularly
  • RPOs and RTOs had not been aligned to the needs of the business as the company expanded internationally 

Mindsight Solution

  • Mindsight developed and implemented a disaster recovery strategy aligned to the evolving needs of the organization
  • Disaster recovery is fully managed by Mindsight, including quarterly DR testing 
  • Operations are replicated across multiple data centers
  • Conversations are currently underway to ensure DR is aligned with the company’s security strategy 

Mindsight Impact

  • The client is well-prepared to respond and recover when disaster occurs
  • Operational and business impact – from production to shipping to sales – is minimized in the event of an attack due to routinely tested robust plan
  • The client has peace of mind knowing Mindsight is managing such a critical piece of the IT strategy 

 

“Mindsight has been a long-term strategic partner whose expertise in disaster recovery is integral to ongoing operations of the company.”

Director of Information Technology
Global Food Manufacturer