Calabrio
Calabrio is a contact/call center solutions developer. They offer clients a number of add-on features compatible with larger contact/call center platforms. Through these services, contact/call center managers can identify trends in their contact/call center and improve agent performance.
Products
- Advanced Quality Manager
- Workforce Management
- Analytics
Mindsight Blog
Read the latest and most relevant technology news through the Mindsight blog. Our most recent contact / call center articles are below.
October 1, 2024 What’s the state of Unified Communications as a Service (UCaaS) in 2024? In a nutshell, it’s more robust than ever. Hastened in no small part by a three-year pandemic and a related explosion of remote work, companies are increasingly migrating their…
Read MoreDecember 15, 2023 Some good news for businesses and organizations that use Cisco CallManager, the company’s on-prem calling solution: The sky isn’t falling. Yet. But it will fall in another year or two, so start planning now. Version 12.5 is widely installed and still…
Read MoreNovember 18, 2021 Ensuring your agents’ time on the clock is time well-spent starts with forecasting, scheduling, quality management and individualized training. Agents may sit near the bottom of a contact center’s organizational chart, but they’re the public face of your organization, front-and-center. From…
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