IT Help Desk

Help desk services offer technical support, resolving IT issues efficiently, ensuring seamless operations, and enhacning customer and employee experiences.

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24 / 7 / 365 IT Help Desk Support Services

IT departments find training and retaining good help desk and desktop support cumbersome, but traditional helpdesk outsourcing models are also problematic and often result in very poor end user experiences. Mindsight provides 24×7 help desk services utilizing our expert level engineers—not large call centers of unskilled help as the first line of defense.   

What Differentiates our Help Desk services?

  • We exclusively hire expert-level engineers to serve our customers—no tiered-support system propped up by low-level engineers

  • Each client is assigned a pod of engineers trained on their policies, processes, devices, and applications to ensure your issues are resolved quickly

  • An RMM agent is deployed to all endpoint devices, providing hardware/software asset management, patching management, and remote control for our support engineers

  • All endpoint devices are patched each month to keep your devices up-to-date and secure

  • Support for your organization's handheld devices, such as phones and tablets, are included in with our services

  • Support for any and all applications installed on the customer endpoints, including support for UCaaS voice solutions

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