What's New With Cloud Contact Center Platforms
Mindsight Principal Consultants John Irey and Kleid Gjataj unpacked the latest updates to the contact center in this webinar and live-demo.
John began with an overview of how Cisco’s contact center platforms have evolved – and what’s coming next. Kleid featured a live-demo of Genesys PureCloud, a Gartner magic quadrant leader in cloud contact center platform technology.
Topics Discussed:
- Latest feature updates for Cisco and Genesys platforms
- Optimization strategies for current deployments
- CX and operations-focused technology strategy
