What's New With Cloud Contact Center Platforms

Mindsight Principal Consultants John Irey and Kleid Gjataj unpacked the latest updates to the contact center in this webinar and live-demo.

John began with an overview of how Cisco’s contact center platforms have evolved – and what’s coming next. Kleid featured a live-demo of Genesys PureCloud, a Gartner magic quadrant leader in cloud contact center platform technology. 

Topics Discussed:

  • Latest feature updates for Cisco and Genesys platforms
  • Optimization strategies for current deployments
  • CX and operations-focused technology strategy


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