Omnichannel Needs Provoke Change in the Contact CenterRead

  December 7, 2015 Technology and the internet have infiltrated nearly every aspect of our lives and raised our standards of communication. If someone wants to reach a friend, whether through a call, chat, email, or social media, there are numerous channels by which to contact them. Unsurprisingly, consumers expect that same level of availability […]

How WiFi Works: The Wireless Network JourneyRead

In nearly every home, apartment, office, and pocket there is a device capable of sending and receiving information through a WiFi signal. It’s one of the most common technologies in use today, yet many of us don’t know how it actually works. Truly, WiFi is an amazing technology that makes the convenience and power of […]

Mindsight Named One of 28 UCCE Advanced Technology ProvidersRead

  December 1, 2015 Cisco recently named Mindsight one of only 28 UCCE Advanced Technology Providers in America. This highly exclusive partnership enables the Mindsight engineering team to design and deploy both Packaged Contact Center Enterprise as well as the complete Unified Contact Center Enterprise solutions throughout our service area. Only twenty-eight companies in the U.S. […]

Advanced Technology In Soldier Field And Across NFLRead

  November 27, 2015 The National Football League (NFL) has done an excellent job of incorporating technological advancements into their stadiums and pushing the envelope as to what is possible. Soldier Field, home to the Chicago Bears, is no different. Since its renovation in 2003, the lakefront stadium has seen a few key upgrades as […]

Centralize Desktop OS Deployment with the Citrix XenDesktopRead

  November 24, 2015 While the future of technology can, at times, be uncertain, clear trends are still identifiable. The refinement of cloud technology continues to move applications and infrastructure out of the office location and into cloud data centers. This shift in the paradigm has given rise to such terms and concepts as “infrastructure […]

OpenStack and the Global Effort to Standardize the CloudRead

  November 12, 2015 In 2010, NASA and Rackspace founded Openstack, a development community tasked with creating an open source operating system to manage public, hybrid, and private cloud environments. The goal of the project was to standardize the operating framework behind cloud solutions. In the marketplace, companies utilize the cloud for all manner of reasons […]

Equinix: A Private Connection to the Public CloudRead

  November 8, 2015 The public cloud has been a point of concern and skepticism for some IT directors. The potential of leveraging the vast infrastructure and capabilities of organizations like Amazon Web Services (AWS), Microsoft Azure, Office 365, and other hyperscalers is enticing, but the public cloud model has always seemed to have two […]

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