The 3 Biggest Questions in Social Media Customer ServiceRead

  February 10, 2016 In 2013, a Zendesk Omni-channel Customer Service Gap Survey noted that only 54% of interactions with a contact/call center will be through voice. The remaining interactions will consist of chat, email, and primarily social media. Since then, that ratio has only skewed further towards social media and away from voice. In […]

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